Subscriber and Customer Manager
Pigeon’s Subscriber & Customer Manager is our comprehensive solution to effortlessly manage every facet of your subscriber base. Our integrated customer management system eliminates the need for third-party CRM tools by centralizing every aspect of subscriber relationships in one powerful interface.
Seamlessly manage both digital and print subscribers, track online and offline payments, resolve support issues, and monitor subscription lifecycles—all within Pigeon’s cohesive platform. By consolidating subscriber and payment management, you gain the ability to oversee your entire business from a single interface, ensuring streamlined operations and simplified customer relationship management. Enjoy the convenience of managing your entire business in one intuitive interface.
Manage both online and offline subscribers
With Pigeon, you can effortlessly manage all your subscribers, whether they are online or offline. Our tools are designed to seamlessly integrate with your online subscription services, allowing you to handle digital content subscriptions with ease. However, we also extend this functionality to offline subscriptions, making it possible to manage print product subscribers alongside digital ones.
This comprehensive approach means that newspapers and publications offering physical print products can now manage all their subscriptions in one unified platform. By centralizing subscriber management, you can streamline operations, reduce administrative overhead, and maintain a cohesive understanding of your entire subscriber base. Enjoy the flexibility and control that comes with managing every aspect of your subscriber relationships in one place with Pigeon.
Search, Sort, Filter
Effortlessly browse all your users with comprehensive options to search, sort, and filter by a wide array of criteria, ensuring you can pinpoint any subscriber with ease. Enhance your customer segmentation further by applying unique tags of your choice, creating custom categories that align with your specific business needs.
Customer Insights
Each user’s profile page provides the most important details and analytics at-a-glance, while allowing you to easily delve deeper into their full and complete profile information, orders and transaction history, and subscription plan details and history. You can even explore their site browsing activity and engagement with email messages and newsletters, allowing you to understand your audience's behavior better.
Customer Support
When your customers need extra assistance, Pigeon's customer support tools ensure you're well-equipped to resolve their issues efficiently. Should adjustments be necessary, Pigeon makes it easy to manually edit and update profile information, subscription plans, and payment methods at any time, guaranteeing seamless customer service. You also have the ability to assist customers in resetting their passwords, or issuing refunds when required, maintaining satisfaction and trust.
To enhance your team's ability to serve subscribers, you can create support tickets, allowing you to track and manage unresolved customer issues effectively. Finally, for those important details about a customer that need to be remembered, easily add notes to their profile, enhancing your team's ability to provide personalized and informed support.
